ASP 1
Organizational Skills- Goal Setting and Personal & Professional Development Course
ASP 2
Professional Phone Manners and Etiquette Skills Course
ASP 3
Building Customer Rapport and Identifying Customer Needs Course
ASP 4 Developing Your Image & How to Create a Consistent Creating a Positive Impression
ASP 5
Proven Strategies to Build Your Preventative Maintenance Business Course
ASP 6
Positive Mindset and Team Development Course
Understanding the importance of a positive mindset and how it’s connected to service
Techniques in maintaining a daily positive attitude and co-worker relationships
Develop overall shop morale and a positive working environment
How to build positive co-worker relationships for shop success
Improve the shop’s overall performance and productivity
Positive attitude and mindset self–evaluation exercise
Learn how to develop a personal and professional plan for improvement
ASP 7
Leading ASP Teams for Customer Service Excellence Course
Online Workshop | Leadership
FULL COURSE
Cutomer Service & Selling Skills Course for Automotive Service Providers
Online Workshop
This complete training course (all modules), has been customized for Owners, Service advisors, and Service Managers. The course emphasizes the strategies to build sales, customer relationships, and exceptional customer service. Techniques are taught on how to develop the preventive maintenance side of the business to enhance the company’s overall success.
Continued growth and long–term success is the overall goal!
Course Duration:
The course consists of 7 modules taking approximately 35 – 40 minutes to complete
Who Should Attend:
Owners, Service Managers, Service Advisors
IC 1 – Positive Mindset, Teamwork and Organizational Skills Short Course for Inside Sales Professionals
Online Training | Sales
IC 2 – Relationship Selling Skills and Phone Etiquette Short Course for Inside Sales Professionals
Online Training | Sales
IC 3 – Creating a Positive Impression Every Time Short Course for Inside Sales Professionals
Online Training | Sales
IC 4 – Identifying a Customer’s Needs and Customer Rapport Building Short Course for Inside Sales Professionals
Online Training | Sales
IC 5 – Involving the Customer in the Decision Process and Closing the Sale Short Course for Inside Sales Professionals
Online Training | Sales
IC 6 – Full Course: Inside Sales and Customer Service Program for Inside Sales Professionals
Online Training | Sales
DD 1 – Positive Teamwork and Customer Relationships Short Course for Delivery Drivers
Online Training | Delivery Drivers
DD 2 – Organizational Skills Best Practices Short Course for Delivery Drivers
Online Training | Delivery Drivers
DD 3 – Creating a Positive Experience When Delivering Products Short Course for Delivery Drivers
Online Training | Delivery Drivers
DD 4 – Effective Communication and Positive Impressions Short Course for Delivery Drivers
Online Training | Delivery Drivers
DD 5 – Full Course: Delivery Drivers Customer Service and Teamwork Program
Online Training | Delivery Drivers
Positive Mindset and Work Environment Short Course for Leadership Professionals
Online Training | Leadership
Organizational Leadership and Team Goal Setting Short Course for Leadership Professionals
Online Training | Leadership
Communicating with Employees and Creating Employee Value Short Course for Leadership Professionals
Online Training | Leadership
Communication Skills and Creating the Ultimate Customer Experience Short Course for Leadership Professionals
Online Workshop | Sales
Managers Leadership, Sale and Customer Service Program
Full Program – 12 Modules | Sales and Leadership
Business to Business Telephone Interviews Measurement and Feedback Tool
Feedback | Measurement
Mystery Calls Measurement Tool
Feedback| Measurement
Online Customer to Business Surveys Measurement and Feedback Tool
Feedback | Measurement
Working with an ASK LISTEN RETAIN specialist you will go over the built-in survey questions to make adjustments based on your business goals. These questions will be accessible to your customers online or using a mobile device and marketing materials will be provided.