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ONLINE TRAINING OPPORTUNITIES

Online training is affordable, comprehensive, engaging, has built-in measurability and is available 24/7

AUTOMOTIVE SERVICE PROVIDERS SERIES OF CUSTOMER SERVICES AND SELLING SKILLS SHORT COURSES

Mastering Customer Relationships & Customer Selling Skills Courses

Who Should Attend: Service Provider Owners, Service Manager’s Advisors, and Parts Managers

Course Objectives: These customized individual ASP training courses will teach participants how to apply effective behaviors and skills that will enhance customer relationships and service excellence, selling skills, and teamwork. The training will provide participants with a robust toolbox of skills and resources they will relate to, easily understand, and apply daily. Resulting in increased job satisfaction, customer retention, and overall improved customer satisfaction resulting in increased sales

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ASP 1
Organizational Skills- Goal Setting and Personal & Professional Development Course

  • Planning your success, and effective techniques to manage daily tasks
  • Techniques to reduce stress through customer scheduling
  • Working as a team effectively planning and prioritizing your work
  • Organizational skills – learn how to improve them while working in a busy shop
  • Maximizing your personal and professional potential
  • Learn how to develop a personal and professional plan for improvement

$29.95  $59.95 

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ASP 2
Professional Phone Manners and Etiquette Skills Course

  • Professional Phone Skills – managing the phone in a practical and professional manner
  • How to make a connection with callers and build a quick rapport to earn new business
  • Strategies and techniques to secure customer appointments over the phone
  • Develop consistent professional phone skills while dealing in a busy shop
  • Create front-line team consistency for professional customer service phone skills
  • Learn how to develop a personal and professional plan for improvement

$29.95  $59.95 

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ASP 3
Building Customer Rapport and Identifying Customer Needs Course

  • Relationship-building skills making a connection with your customers
  • Avoiding prejudging new and existing customers
  • How to apply consistent professional impression throughout the entire preservice process
  • Develop active listening skills – demonstrating interest in your customers
  • Build customer rapport and learn appropriate questions to ask to uncover needs
  • Learn how to develop a personal and professional plan for improvement

$29.95  $59.95 

$29.95  $59.95 

$29.95  $59.95 

$29.95  $59.95 

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ASP 4 Developing Your Image & How to Create a Consistent Creating a Positive Impression

  • Tips and techniques to develop a consistently consistent positive impression
  • How to exceed customer expectations earning trust and loyalty that keeps them coming back
  • Create a distinct service advantage in your marketplace
  • Professional image and the essential things to do to create a positive impression
  • Things to do to increase family and friend referrals
  • Learn how to develop a personal and professional plan for improvement

$29.95  $59.95 

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ASP 5
Proven Strategies to Build Your Preventative Maintenance Business Course

  • Preservice essentials and customer service excellence to earn maintenance business
  • Learn communications skills to build trust on why to follow OEM recommended maintenance
  • Overcome common objections with ease in order to schedule regular service intervals for vehicle maintenance
  • Apply the tools and strategies shared to grow your business and reduce stress on the shop
  • Learn how to develop a personal and professional plan for improvement

$29.95  $59.95 

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ASP 6
Positive Mindset and Team Development Course

  • Understanding the importance of a positive mindset and how it’s connected to service

  • Techniques in maintaining a daily positive attitude and co-worker relationships

  • Develop overall shop morale and a positive working environment

  • How to build positive co-worker relationships for shop success

  • Improve the shop’s overall performance and productivity

  • Positive attitude and mindset self–evaluation exercise

  • Learn how to develop a personal and professional plan for improvement

$29.95  $59.95 

$29.95  $59.95 

$29.95  $59.95 

$29.95  $59.95 

ASP 7
Leading ASP Teams for Customer Service Excellence Course

Online Workshop | Leadership

  • Developing your leadership communication skills
  • Developing Coaching Skills – learn how to provide one on one corrective coaching
  • Shop service evaluations identify what the team does well, and areas needed for improvement
  • Reinforce the positive aspects of change – break poor customer service habits
  • How to motivate your team to deliver consistently exceptional service
  • Learn how to develop a personal and professional plan for improvement
Being an exceptional leader is not about telling other people what to do and delegating tasks. In this consulting participants learn coaching, motivation and listening skills that will take their leadership to the next level.
$29.95  $49.95 

FULL COURSE
Cutomer Service & Selling Skills Course for Automotive Service Providers 

Online Workshop

This complete training course (all modules), has been customized for Owners, Service advisors, and Service Managers. The course emphasizes the strategies to build sales, customer relationships, and exceptional customer service. Techniques are taught on how to develop the preventive maintenance side of the business to enhance the company’s overall success.

Continued growth and long–term success is the overall goal!

Course Duration:

The course consists of 7 modules taking approximately 35 – 40 minutes to complete

Who Should Attend:

Owners, Service Managers, Service Advisors

$29.95  $49.95 

Be sure to register today and gain your Competitive Edge

$29.95  $59.95 

$29.95  $49.95 

$149.50  $299.00 

Inside Sales Counter COACHING AND CONSULTING

IC 1 – Positive Mindset, Teamwork and Organizational Skills Short Course for Inside Sales Professionals

Online Training | Sales

  • Reasons why a positive attitude can make the difference at work and in life
  • Practical tips to maintaining a daily positive attitude
  • Development of employer and co-worker relationships
  • Offering alternatives when you don’t have what the customer has asked for
  • How to plan, prioritize and manage tasks while working in a busy environment
  • Learn how to develop a personal and professional plan for improvement 

$29.95  $59.95 

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IC 2 – Relationship Selling Skills and Phone Etiquette Short Course for Inside Sales Professionals

Online Training | Sales

  • Consistently deliver professional phone skills and techniques
  • Core components of a professional phone greeting
  • Successful phone techniques in a busy environment
  • Techniques to building customer relationships and rapport
  • How to deal with complaints and demanding customers
  • Learn how to develop a personal and professional plan for improvement

$29.95  $59.95 

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IC 3 – Creating a Positive Impression Every Time Short Course for Inside Sales Professionals

Online Training | Sales

  • How to create a consistent friendly greeting with customers that are visiting the store
  • How to be genuinely interested in the customer and applying focus
  • Maintaining professionalism in appearance, grooming and body language
  • Avoiding prejudgements prejudging others
  • Why avoiding sarcastic humor with co-worker and customers is important
  • Learn how to develop a personal and professional plan for improvement 



$29.95  $59.95 

$29.95  $59.95 

$29.95  $59.95 

$29.95  $59.95 

IC 4 – Identifying a Customer’s Needs and Customer Rapport Building Short Course for Inside Sales Professionals

Online Training | Sales

  • Asking questions to get the proper parts quoted
  • Active listening skills to build trust
  • Building rapport and enthusiasm to satisfy the customers true needs
  • Gaining customer loyalty and consistently
  • hanking them for their business
  • Learn how to develop a personal and professional plan for improvement

$29.95  $59.95 

IC 5 – Involving the Customer in the Decision Process and Closing the Sale Short Course for Inside Sales Professionals

Online Training | Sales

  • Understanding how to get the customer involved in finding the appropriate parts for their project
  • Overcoming common customer objections
  • How-to present the right solutions to get a commitment for the sale
  • Add on selling – ensuring that they have everything that they need
  • Learn how to develop a personal and professional plan for improvement

$29.95  $59.95 

IC 6 –  Full Course: Inside Sales and Customer Service Program for Inside Sales Professionals

Online Training | Sales

  • Elevate the current skills of your inside sales counter staff
  • Improve listening, speaking and telephone communication skills
  • Help your team deal with difficult customers and complaints
  • The importance of projecting a consistent professional image
  • How to close the sale and earn customer loyalty
  • Practical tips for positive mindset and organization

$149.50  $299.00 

$29.95  $59.95 

$29.95  $59.95 

$149.50  $299.00 

Delivery Driver Customer Service & Teamwork Training

DD 1 – Positive Teamwork and Customer Relationships Short Course for Delivery Drivers

Online Training | Delivery Drivers

  • Understanding how important the the role of delivery drivers to the success of the business
  • Tips and techniques to create and maintain a positive attitude
  • Fundamentals to create positive teamwork and the benefits
  • How to create a positive impression when delivery products
  • Understand how to handle difficult, demanding customers

$29.95  $59.95 

DD 2 – Organizational Skills Best Practices Short Course for Delivery Drivers

Online Training | Delivery Drivers

  • Organizational habits to create tips for staying organized during hectic times
  • The value of being punctual, planning your routes and managing paperwork
  • Planning techniques to ensure accurate and timely deliveries
  • Handling returns and customer complaints
  • How to be the competitive advantage your business is looking for

$29.95  $59.95 

DD 3 – Creating a Positive Experience When Delivering Products Short Course for Delivery Drivers

Online Training | Delivery Drivers

  • Parking lot professionalism
  • Being friendly and demonstrating a positive demeanor that people will notice
  • Awareness of the customer’s current situation, their time and how valuable it is
  • Follow customer procedures when receiving parts Ex: signatures, parts drop off location
  • Effective listening skills
    What to do when a customer has a complaint

$29.95  $59.95 

$29.95  $59.95 

$29.95  $59.95 

$29.95  $59.95 

DD 4 – Effective Communication and Positive Impressions Short Course for Delivery Drivers

Online Training | Delivery Drivers

  • Effective communications skills when working with your inside sales team
  • Impressions professional appearance -grooming and awareness of your body language
  • Greeting store visitors as guests and navigating the interaction to the inside team
  • Be aware of the customer’s mood, behavior, and body language

$29.95  $59.95 

DD 5 – Full Course: Delivery Drivers Customer Service and Teamwork Program

Online Training | Delivery Drivers

  • Tips and techniques to developing a positive teamwork and attitude
  • Organizational skills – maximizing organizational skills to enhance productivity and efficiency
  • Parking lot professionalism
  • How to create a positive, consistent experience when delivering product
  • Effective communications skills to create positive impressions
  • Learn how to develop a personal and professional plan for improvement

$99.50  $199 

$29.95  $59.95 

$99.50  $199 

Store Managers Leadership

Positive Mindset and Work Environment Short Course for Leadership Professionals

Online Training | Leadership

A positive work environment is not just a good way to bring customers into the business. It is a great way to retain ambitious and hard-working members. This training can not only help new managers to have a plan to create positivity, it is a wonderful refresher for veteran leaders to double check how they are coaching others to stay positive. 

$29.95  $59.95 

Organizational Leadership and Team Goal Setting Short Course for Leadership Professionals

Online Training | Leadership

Setting goals is integral to being productive. If you don’t have a direction to go, chances are you can get stagnant. In this course, leaders will set goals, learn how to overcome challenges with creating team goals and get tips on how to be even more efficient and productive.

$29.95  $59.95 

Communicating with Employees and Creating Employee Value Short Course for Leadership Professionals

Online Training | Leadership

This customized training program will teach store managers and leaders within the business to apply effective leadership skills that focus on enhancing customer service, selling skills and teamwork. The training will provide managers with a toolbox of leadership skills and resources that they will relate to and be able to apply effectively.

$29.95  $59.95 

$29.95  $59.95 

$29.95  $59.95 

$29.95  $59.95 

Communication Skills and Creating the Ultimate Customer Experience Short Course for Leadership Professionals

Online Workshop | Sales

This customized course will teach store managers and leaders within the business how to communicate with team members in a way that is relatable and will encourage a high-energy company culture. The second lesson will review the sales process with tips on how to make a first-class impression on any customer that walks through the door.

$29.95  $59.95 

Managers Leadership, Sale and Customer Service Program

Full Program – 12 Modules | Sales and Leadership

The effectiveness of any inside sales team reflects its leadership, and this online course will make your managers shine! This series of training courses covers all aspects of leadership in store management, with emphasis on building a team that provides unmatched salesmanship and customer service.

$149.50  $299 

$29.95  $59.95 

$149.50  $299 

Measurement Programs
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Business to Business Telephone Interviews Measurement and Feedback Tool

Feedback | Measurement

Using the ASK LISTEN RETAIN method to survey your business accounts will generate feedback that can help you generate new business, retain loyalty from your top customers and train your team to new levels of customer service success.

I'd like more information, let's book a meeting!

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Mystery Calls Measurement Tool

Feedback| Measurement

The ASK LISTEN RETAIN mystery call program is designed to help you analyze your stafff’s current phone skills, look for ways to improve customer service and increase your bottom line. Using our ASK LISTEN RETAIN mystery caller program as part of a larger training system will ensure you acquire and retain customers in a measurable way.

I'd like more information, let's book a meeting!

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Online Customer to Business Surveys Measurement and Feedback Tool

Feedback | Measurement

Working with an ASK LISTEN RETAIN specialist you will go over the built-in survey questions to make adjustments based on your business goals. These questions will be accessible to your customers online or using a mobile device and marketing materials will be provided. 

I'd like more information, let's book a meeting!