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Tag - Client Satisfaction


Customer Retention Statistics – Customers Rather Just Go Away!

One of the major problems with being on top of customer satisfaction is that most unhappy customers just won’t talk to you.  They’d rather just go away, and not come back.  In fact, according to Ruby Newell-Legner in “Understanding Customers,” only 4% of dissatisfied customers will tell a business anything.  96% will just walk out …


Walking Past A Gold Mine Part 2

In the previous post, we described one way in which customer service satisfaction surveys can help you discover hidden gold right beneath your feet. Now we’re going to talk about a few more. Sometimes, the way that things work is obvious – and sometimes it’s not so obvious. For example, you can find plenty of …


What Are My Customers Thinking – Part 1

OK,” you say, “I believe you when you tell me that I should find out what my customers are thinking, but what are the kinds of things that I need to know?” The first thing that you need to find out is pretty straightforward – and pretty painless, too: Why do your customers like you? …