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Tag - Customer Problems


The Quick and the Out-of-Business Part 1

In tough times, there are two kinds of businesses: those that are quick to respond to the needs and concerns of customers, and those that probably won’t be in business for very long. You need to make sure that your business is in the first category, and not the second. One of the best ways …


Retaining vs. Replacing Customers Part 3

Let’s talk a little bit more about word-of-mouth. Here’s the plain truth: Word of mouth isn’t just word of mouth any more. It’s no longer just a casual street corner conversation, or a casual mention at a business lunch. People don’t just say things – they post them on Facebook, in their blogs, on business …