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Tag - Loyal Customers


Customer Hot Buttons – Why You Need to Know Them!

“Well,” you say, “I can see how there could be a lot of value for my business in conducting surveys for customer satisfaction, and I understand the reasons for focusing on the top 20% of my clients, but what sort of questions should I ask?  I don’t want to waste my time asking the wrong …


What is a Customer?

A customer is the most important person in any business. A customer is not dependent on us. We are dependent on him. A customer is not an interruption of our work. He is the purpose of it. A customer does us a favor when he comes in. We aren’t doing him a favor by waiting …


Building Customer Relationships – Part 2 of 2

This is the continuation of part 1 on Building Customer Relationships. We previously mentioned that the customer climate relationship model will classify customers into 4 groups: 1: The dissatisfied customer: employees will make efforts to save the customer and address their issued so that they do not leave the company. 2: Customer is in the …


Jobber’s Installer Retention Program

We can transform your jobber business from the ever present threat of losing installers and retail customers to the competition based on price or perceived poor service… And not only retaining them but actually increasing their sales and at even greater profit margins! Our goal is to take help jobbers, those with 1 location or …