Customer Retention and Loyalty Program | Call Today: 1-877-779-3275

Tag - ROI


Losing and Keeping Customers

It’s always worthwhile to take a closer look at statistics, and see what they actually mean. Consider the following statistical tidbits (both from McKinsey): An average company loses between 10 – 30% of its customers annually, and Only 12% of current marketing spend is on customer retention. It would be easy to look at those …