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Tag - Service Levels


What is a Customer?

A customer is the most important person in any business. A customer is not dependent on us. We are dependent on him. A customer is not an interruption of our work. He is the purpose of it. A customer does us a favor when he comes in. We aren’t doing him a favor by waiting …


Customer Satisfaction and Retention Statistics

During the course of my normal business dealings, I often come across customer satisfaction and customer retention statistics posted by various studies and whitepapers. Some of these stats seem to be common knowledge and don’t surprise me, while others are bold statements and I wonder if they reflect what business owners experience during their every …