Client feedback, don’t take it personally, make it personal…

By Peter Kmyta | April 24, 2023

“Don’t take negative feedback personally” Getting positive feedback is a confidence booster and a pleasant experience, whereas negative feedback can be challenging to handle. This is especially true for hardworking individuals who dedicate their time and effort to their business, only to receive harsh feedback from a customer satisfaction survey. So, while it’s easy to…

Why be so transparent with customer feedback data?

By Peter Kmyta | April 10, 2023

Embracing accountability and transparency for yours customers – The accountability transformation! Transparency and accountability go hand in hand; transparency creates accountability, and this leads to concrete action. Once a business has a clear view of how their best practices for delivering automotive aftermarket, industry leading customer service, they determine who’s accountable for each customer concern.…

80/20 Rule – Pareto Principle

By Peter Kmyta | March 21, 2023

Do you know what the 80/20 Rule is or how it can help you? The 80/20 Rule is also know as the Pareto Principle! Using the 80/20 rule you can significantly boost your profits by the following ways: #1)  To their sales team #2)  To their products and services #3)  In identifying and fixing problems…

Five Ways ALR Makes It Easier For Your Customers To Give Your Business Feedback!

By Peter Kmyta | March 13, 2023

  Five Ways to reach your customers Use of QR codes Unique URLS Email customers individually or in bulk SMS text customers Integration with shop management systems What is a QR Code? Is a type of barcode that can store a multitude of information. What is a Unique URL? A unique URL is a unique…

The importance of POSITIVE customer reviews!

By Peter Kmyta | February 23, 2023

Here are the top seven reasons why customer reviews are important. 1) Better understand your customers & improve customer service 2) Credibility & social proof 3) Fight with experience to save margins 4) Allow customers to have a voice and create customer loyalty 5) Improve rankings 6) Consumers are doing your marketing for you 7)…

Keeping Negative Reviews Off Social Media

By Peter Kmyta | February 13, 2023

So how do you keep negative reviews off the internet? Here are a few tips: 1 – Provide a great service 2 – Listen to negative feedback 3 – Be active on social media 4 – Be easy to contact 5 – Encourage customers to leave reviews 6 – Respond quickly to issues that arise…

Top Reasons Your Customers Might Leave Your Auto Repair Shop

By Peter Kmyta | January 27, 2023

In today’s world, do you know why your Customers might leave our shop? Here they are the reasons they might leave: 1. They don’t feel they’re seen as individuals 2. Complacency undermines loyalty 3. Not staying in the mindset of your customers You may be doing a good job taking care of customer needs, but…

Why is ‘Customer Retention’ better than ‘Customer Acquisition’?

By Peter Kmyta | January 6, 2023

Although it may seem rewarding to attract new customers to your automotive parts store, it often demands a lot of expense and hard work. Here are the top six reasons why! It is cheaper It is faster It improves your business position Ensures sustainable growth of your business Existing customers are more loyal Engaged customers…

Statistics that prove that ‘IMPROVED’ customer satisfaction ‘IMPROVES’ profits!

By Peter Kmyta | December 27, 2022

Of the 13,000,000 Google search results on ‘Customer Satisfaction Statistics’, ASK LISTEN RETAIN picks the top 3! We’ve divided the other ‘best’ statistics into 2 sets: The ROI of great customer service – Money INTO your store! & The cost of bad customer service – Money LOST to your store! MONEY INTO YOUR STORE: Customer service, when done well,…

Reasons why you should get customer feedback about your repair shop!

By Peter Kmyta | November 16, 2022

Getting insights from the people who matter most to you — your auto repair shop customers! Customer feedback is one of the most important things for your business. It helps improve product development, marketing, operations, and so much more. However, it’s one of the most important aspects of running a business that often gets overlooked.…