Statistics that prove that ‘IMPROVED’ customer satisfaction ‘IMPROVES’ profits!
Of the 13,000,000 Google search results on ‘Customer Satisfaction Statistics’, ASK LISTEN RETAIN picks the top 3!We’ve divided the other ‘best’ statistics into 2 sets:The ROI of great customer service – Money INTO your store!&The cost of bad customer service – Money LOST to your store!MONEY INTO YOUR STORE:Customer service, when done well, has just as much impact as…
Reasons why you should get customer feedback about your repair shop!
Getting insights from the people who matter most to you — your auto repair shop customers! Customer feedback is one of the most important things for your business. It helps improve product development, marketing, operations, and so much more. However, it’s one of the most important aspects of running a business that often gets overlooked.…
NEW ENGINE, OR A NEW CAR? MAKING THE CASE FOR REPAIR VS. REPLACEMENT
Keeping a car in optimal operational condition is no simple task. It requires constant care and maintenance. Things like oil change, lubrication of mechanical parts, periodic tune-ups when recommended by the manufacturer, and repairing unexpected damage promptly so that it does not affect the proper functioning of the vehicle and increases the cost of repairs. …
WHAT YOUR VEHICLE’S HISTORY IS TELLING YOU (& WHAT IT ISN’T)
The VIN is like a fingerprint of the car, van, truck, or motorcycle, made up of letters and numbers. Depending on the manufacturer, the VIN may be on the driver’s side dash, door edge, or frame B post. So if you’re buying a used car, a history report or VIN lookup will help you check its…
CHILD SEAT LAWS IN THE USA & CANADA
Regardless of the type of car we own and where we drive it, young children are especially vulnerable to injury during car accidents. Motor vehicle accidents are the leading cause of death among people ages 2-14. In addition, many parents are surprised to learn that seat belts do not restrain children until they are between…
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