Capture your customer’s attention on the channel that’s unmissable. Why are text survey invitations so effective? SMS or MMS multi-media messaging unlocks a powerful combination of strong reach and engagement, quick delivery, ease of use and low cost. This makes it a very effective  tool to reach your intended audience and increase customer feedback. Not…

Here are 10 quick tips to help you stay organized: Avoid unnecessary time traps and/or wasters. Develop the habit of doing the difficult tasks first. Plan daily, weekly, monthly. Write it down in a daily checklist. Develop routines around work. Allocating time for each specific task. Organize your daily workload, cooperate with customers, and support…

We’re excited to announce that your Google reviews are now accessible through ALR’s portal on the LISTEN page. Wondering about the impact? It’s simple – you can now effortlessly oversee both your ALR and Google reviews on a unified interface. Manage all of your reviews from a single screen with the addition of Google reviews…

Companies spend a lot of time and money to attract new customers, but less effort goes into figuring out why they lose customers. However, the cost to business of losing customers, as well as the impact on the overall company, is dangerously high, which is why it’s more profitable to expend your efforts on retaining…

Benefits Of Using Thumbs Up/Down Survey Instead of just asking if your customers are happy, a thumbs up/down survey can give you real-time feedback from customers, which you can use to tailor the way that you do business. It’s often difficult for people to tell you exactly what they want from a service or product.…

Embracing accountability and transparency for your customers – The accountability transformation! Transparency and accountability go hand in hand; transparency creates accountability, and this leads to concrete action. Once a business has a clear view of how their best practices for delivering automotive aftermarket, industry leading customer service, they determine who’s accountable for each customer concern.…

Its important to get customer feedback on your services.  Here are 7 reasons why it can improve your business: Customer feedback helps improve products and services Customer feedback helps you measure customer satisfaction Collecting customer feedback shows you value their opinions Customer feedback helps you create the best customer experience Customer feedback helps to improve…

Why is identifying detractors important? Detractors use negative word of mouth Detractors affect your sales and revenue Detractors are a churn risk 6 steps – Turn Detractors into Promoters 1. Don’t be afraid of complaints 2. Put your own feelings aside, act promptly and stay calm 3. Don’t challenge their complaint 4. Close the loop…

ALR’s New Feature – 5 Star Review Surveys 5-star ratings have become a staple part of business vocabulary. Especially with the innovation of the internet, the importance of an online presence, and social media —  businesses and individuals must pay attention to their online reputation score to keep happy customers returning while also attracting new…

Understand why you need to ASK customers for their feedback…because the statistics say so! The Importance of Customer Feedback Customer feedback is the information, insights, issues, and input shared by your community about their experiences with your company, product, or services. This feedback guides improvements of the customer experience and can empower positive change in…