Ask Listen Retain – NAPA Autocare GAP Analysis
Ask Listen Retain – NAPA Autocare GAP Analysis
[vc_row type=”vc_default” content_placement=”middle” css_animation=”fadeIn” animation=”fadeIn” margin_top=”-50px” margin_bottom=”20px” bg_type=”bg_color” bg_override=”ex-full” bg_color_value=”#123b81″ min_height=”40px” css=”.vc_custom_1490740138265{margin-top: -40px !important;padding-bottom: 20px !important;}”][vc_column][vc_custom_heading text=”Ask Listen Retain – GAP Analysis” font_container=”tag:h2|text_align:left|color:%23ffb727″ google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css_animation=”fadeIn”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row type=”vc_default” bg_type=”bg_color” bg_color_value=”#ffffff”][vc_column width=”1/2″][vc_column_text][/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text css_animation=”fadeIn”][/vc_column_text][ultimate_spacer height=”10″][vc_column_text css_animation=”fadeIn”]In the last column, is where we finally see the green, and the reason for the title of this video, what does the green mean? The percentages shown in varying shades of green, is the difference in scores from the ‘non-promoters’ column and the ‘promoters’ column. This difference in score is commonly called “THE GAP” or “THE GAP ANALYSIS”. The larger the gap, the darker shade of green is shown. As management, you would look for the darkest shades of green first, or the largest gaps in scoring between non-promoters and promoters.[/vc_column_text][ultimate_spacer height=”10″][vc_column_text css_animation=”fadeIn”][/vc_column_text][/vc_column][/vc_row][vc_row type=”vc_default” bg_type=”bg_color” bg_override=”ex-full”][vc_column][vc_separator color=”custom” style=”shadow” el_width=”90″ css_animation=”fadeIn” accent_color=”#ffb727″][/vc_column][/vc_row][vc_row][vc_column][vc_message message_box_color=”sky”]Watch the last video of the series, What is Net Promoter Score? Click here![/vc_message][/vc_column][/vc_row]