Please Watch The ASK LISTEN RETAIN Closed Loop Customer Retention Video
The ASK LISTEN RETAIN program is a revolutionary online tool aimed at gauging customer satisfaction, building customer loyalty and enabling customer retention that works in combination with either telephone based customer satisfaction surveys and/or online surveys. The survey feedback empowers businesses in systematically gathering, analyzing, and using the information to enhance customer satisfaction and address any service related issues. What makes it more effective than other customer feedback programs is how the relevant data is generated. It is entered into a closed loop system and the information is presented live 24/7 online.
The data is reported in a format that makes it easy to disseminate amongst all levels of management which naturally brings accountability and transparency of all customer related issues and gives this online tool, a notable edge over other customer retention programs. Your business can quickly make strategic decisions to further improve customer service and build on customer loyalty.
The three step approach; ASK, LISTEN and RETAIN will help businesses not only keep their customers loyal by creating relationships between store managers and the top customers, but will naturally increase sales, maximize gross profit and stop your customers from moving to the competition.
ASK
We ASK the important questions
Step 1: ASK – What Do Your Customers Think? Do you ever wonder what customers are saying about you? In a competitive marketplace where social media has given the customer voice center stage, now more than ever it’s critical to know exactly what your customers think. Engaging your customers from the inside out, and making sure everyone in your company shares the same vision… Read More…
LISTEN
You LISTEN to the results
Step 2: LISTEN – Are you listening to what your customers are saying? We help your data make sense. Because a mountain of data does you no good if it doesn’t help you take action. Compechek helps you use your data and make decisions you can be confident in. The large amounts of comments that could be collected during the survey process, can be analysed in such a way… Read More…
RETAIN
And you RETAIN customers for a lifetime!
Step 3: RETAIN – Loyal customers & increased sales through lifetime relationships! Once we ASK your customers all the important questions, and your management team has been able to LISTEN to any emotionally charged feedback through their comments, now begins the RETAIN 360 degree closed loop portion of the ALR process. Based on one of four conditions, low scoring survey results… Read More…
A few statistics for you.
The 80 / 20 Rule
The Pareto principle states that, for many events, roughly 80% of the effects come from 20% of the causes.
Your Unhappy Customers
Will tell 8-16 potential customers about what made them unhappy with your business. Only 1 in 26 will tell you about it, unless you ask them!
Rapidly Resolved
If these concerns can be rapidly resolved, 95% of complaining customers will do business with you again.
Boosting Profits
Which in turn can boost your profits anywhere from 25-85%. In 73% of cases, the organization made no attempt to persuade dissatisfied customers to stay.
Source: Wikipedia
Source: Lee Resource Inc.
Source: Lee Resource Inc.
Source: NOP
Compechek’s clients have seen up to a 6% increase in business with customers whose concerns they track using the ASK LISTEN RETAIN (ALR) system, compared to customers who are not tracked using ALR. We can ensure that each and every customer concern is addressed rapidly by your local managers, with no unhappy customers slipping through the cracks
Some of Our Clients
Please find below, just a few of our very happy clients who have switched to Ask Listen Retain Customer Retention and Loyalty Program.
