Ask Listen Retain – NAPA Autocare What is Net Promoter Score

[vc_row type=”vc_default” content_placement=”middle” css_animation=”fadeIn” animation=”fadeIn” margin_top=”-50px” margin_bottom=”20px” bg_type=”bg_color” bg_override=”ex-full” bg_color_value=”#123b81″ min_height=”40px” css=”.vc_custom_1490740254297{margin-top: -40px !important;padding-bottom: 20px !important;}”][vc_column][vc_custom_heading text=”Ask Listen Retain – What is Net Promoter Score” font_container=”tag:h2|text_align:left|color:%23ffb727″ google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css_animation=”fadeIn”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row type=”vc_default” bg_type=”bg_color” bg_color_value=”#ffffff”][vc_column width=”1/2″][vc_column_text css_animation=”fadeIn”][/vc_column_text][ultimate_spacer height=”10″][vc_column_text css_animation=”fadeIn”]Recently ASK LISTEN RETAIN has integrated “net promoter scoring” as the key scoring metric.  A Net Promoter Score program asks one key quantitative question: “How likely are you to recommend this business to a friend, family or colleague?”
They are asked to rate on an 11-point scale, from 0 to 10. Based on their rating, customers are then classified in 3 categories: detractors, passives and promoters.[/vc_column_text][ultimate_spacer height=”10″][vc_column_text css_animation=”fadeIn”][/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row type=”vc_default” bg_type=”bg_color” bg_override=”ex-full”][vc_column][vc_separator color=”custom” style=”shadow” el_width=”90″ css_animation=”fadeIn” accent_color=”#ffb727″][/vc_column][/vc_row]