You will notice there are 3 tabs, the ASK tab, the LISTEN tab and the RETAIN Tab. We will go through each of them very quickly.
1) When the ASK tab is clicked on, you will see each of the questions in the customer satisfaction survey.
2) When the LISTEN tab is clicked on, you see the Word Mining that is happening behind the scenes. Each of the comments that were left by your customers are analyzed for positive and negative words used and are filtered out.
3) When the RETAIN tab is clicked on, you will see a summary of any surveys that created a notification. A notification is a prompting to take action.