ASK LISTEN RETAIN NAPA Tracs Introduction & Next Steps

Welcome to this overview of NAPA AUTOCARE’s new Customer Satisfaction program using the ASK LISTEN RETAIN process. Customers can complete an online survey from their computer, from their mobile phone or can be prompted from the NAPA APP after a repair service at your location. Also, depending on the shop management system you are using, customers can receive an automated email or SMS text message with an invitation to complete a customer satisfaction survey after each repair order is closed. These methods create a constant stream of customer feedback which typically results in business improvements and more loyal customers. The results are instantly sent live 24/7 to your portal within ASK LISTEN RETAIN and accessed at your member login at “napaautocare.com”.