Ask Listen Retain – NAPA Tracs What is Net Promoter Score

[vc_row bg_type=”bg_color” type=”vc_default” bg_color_value=”#ffffff”][vc_column width=”1/2″][vc_column_text css_animation=”fadeIn”][/vc_column_text][ultimate_spacer height=”10″][vc_column_text css_animation=”fadeIn”]Recently ASK LISTEN RETAIN has integrated “net promoter scoring” as the key scoring metric.  A Net Promoter Score program asks one key quantitative question: “How likely are you to recommend this business to a friend, family or colleague?”
They are asked to rate on an 11-point scale, from 0 to 10. Based on their rating, customers are then classified in 3 categories: detractors, passives and promoters.[/vc_column_text][ultimate_spacer height=”10″][vc_column_text css_animation=”fadeIn”][/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text][/vc_column_text][/vc_column][/vc_row]