Once we ASK your customers all the important questions, and your management team has been able to LISTEN to any emotionally charged feedback through their comments, now begins the RETAIN 360 degree closed loop portion of the ALR process. Based on one of four conditions, 1) low scoring survey results, 2) certain answers given to specific questions, 3) negative comments made during the survey or lastly, 4) the customer requested to be contacted, the ALR program will automatically generate email ALERTS to point out a possibly unhappy or disengaged customer. These alerts notify the store managers about the survey, giving them the opportunity to reach out to the customer and deal with the issue at hand in a timely fashion. This is the first step in building customer loyalty through strengthening manager and customer relationship.
As the store manager resolves customer concerns or issues, the outcome is diarized for all management levels to see within the organization. Transparency and accountability at all management levels of your valued customers’ concerns and solutions is achieved. Through effective customer relation & retention management ALR will pave the way for building customer loyalty, strengthening the customer-manager bond, and retaining your revered customers.
“We’ll ASK your customers the important questions; You LISTEN and You RETAIN loyal customers & increased sales through lifetime relationships”