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Tag - Retention Statistics


The Cost of Not Measuring Customer Satisfaction

Or, the cost of doing nothing to improve customer customer loyalty and retention – the (R.O.N)Return on Nothing You may be surprised to know that doing nothing about your customer service best practices is costing you serious money. The fact that doing nothing will cost you money may at first glance sound absurd, but when …


Customer Satisfaction and Retention Statistics

During the course of my normal business dealings, I often come across customer satisfaction and customer retention statistics posted by various studies and whitepapers. Some of these stats seem to be common knowledge and don’t surprise me, while others are bold statements and I wonder if they reflect what business owners experience during their every …