Compechek’s programs can really help you to achieve tremendous success in all your customer service initiatives. All our clients have reported that the program helped them make their customer service more effective. We’d like to share with you what some of them had to say after they had experienced the advantages of Compechek’s, ASK LISTEN RETAIN program.
"Peter is a consummate professional leader who's organization Compecheck attends to our customer follow-up and has expertly constructed customer loyalty measurement that has proven very valuable. Great partner!"
Chris Thorne, National Director, Banners at UAP INC.
“…pleased with the ASK LISTEN RETAIN dashboard…added value is undeniable.”
Linda Soh, National Coordinator, NAPA AUTOPRO
“UAP NAPA Auto Parts has been using the ASK LISTEN RETAIN system since 2008. Using this system, we hear the voice of our customer’s concerns, as well as what we are doing right from their perspective.
Through the ALR dashboard, we have a chance to quickly address any issues that arise, keeping the customer loyal to NAPA. The customer feedback data is well organized by district and region, allowing head office to drill down to any particular store. This gives head office the ability to confirm how the store managers are reacting to customers issues.
The ASK LISTEN RETAIN team is always there for supporting any regional director, coordinator or head office request. They are very flexible to adapt to our needs making it a team effort.”
Martin Poulet, Senior Director, Operations, UAP
ALR support staff responds very quickly to any technical issues. When I get a customer, who does not think something was right, I know immediately and contact them to fix the problem…”
Howard Wilde, Jake's Radiator Inc (NAPA AutoCare)
“Compechek team…have been amazing to work with over the years! Compechek is responsive, proactive, and has fantastic customer/staff support. We are grateful to have Compechek as part of our team!”
Joey’s Truck Repair, Inc. (NAPA AutoCare)
“…we have been using TRACS …we have more feedback using NAPA CSI than any other method. very beneficial to be able to see all of the responses for the surveys in one place.” David Waits,
Japanese Automotive Service (NAPA AutoCare)
“…Compechek provides outstanding support…addressing customer requests and UAP HVPD’s requests very quickly (same day).”
Melina L’Heureux, Project Manager, UAP HVPD
"I am blown away by the responses. Your system is a amazing tool to help us improve process. I want to double up on my original plan and do twice the number of surveys."
Mike McDonald, MSA Ford Dealership
"I now know where my store exceeds my competition, and I know where my store needs some improvements. Also, the report tells me how my counter people are treating my valued customers"
Susan Peacock, Parry Automotive, Orville, Ontario
"I was very pleased with the results of our first report we used the report in our staff meeting to encourage our staff and the Compechek report is good value for the investment I am looking forward to future reports to see the results"
Jeff Fortin, Fortin's Auto, Chilliwack, British Columbia
"I have been receiving reports from Midas head office on my staff for years now. However, the information that is included in the Compechek reports is far more comprehensive and is easy to read. It is full of information that I can use in a practical way with my counter people. I recommend this program to anyone that cares about customer service!"
Rick Livingstone, Midas, 4 locations, British Columbia