Top Reasons Your Customers Might Leave Your Auto Repair Shop

Three top reasons why customers might leave your shop

1. They don’t feel they’re seen as individuals
2. Complacency undermines loyalty
3. Not staying in the mindset of your customers

If you don’t have current, up-to-the minute answers to these questions, you’re in no position to meet their needs. The first rule is to stay in touch. Call frequently to find out if customers have any challenges that need to be met and how you can help.

You may be doing a good job taking care of customer needs, but that may not be nearly enough today. It’s also the ideas, information, help, guidance and insight that you give customers that earns the privilege of doing business with them. Initiate discussions that focus on their future needs, upcoming projects or areas of potential growth.

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