Why is ‘Customer Retention’ better than ‘Customer Acquisition’?

Why is ‘Customer Retention’ better than ‘Customer Acquisition’?

Although it may seem rewarding to attract new customers to your automotive parts store, it often demands a lot of expense and hard work.

Here are the top six reasons why!

  1. It is cheaper
  2. It is faster
  3. It improves your business position
  4. Ensures sustainable growth of your business
  5. Existing customers are more loyal
  6. Engaged customers provide feedback and are more forgiving

We have training courses to help build on strategies to build customer relationships and exceptional customer service!  Find Out What Customers “REALLY” Think, Then Act On it!

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Peter Kmyta