Posts by Peter Kmyta

Its important to get customer feedback on your services.  Here are 7 reasons why it can improve your business: Customer feedback helps improve products and services Customer feedback helps you measure customer satisfaction Collecting customer feedback shows you value their opinions Customer feedback helps you create the best customer experience Customer feedback helps to improve…

Why is identifying detractors important? Detractors use negative word of mouth Detractors affect your sales and revenue Detractors are a churn risk 6 steps – Turn Detractors into Promoters 1. Don’t be afraid of complaints 2. Put your own feelings aside, act promptly and stay calm 3. Don’t challenge their complaint 4. Close the loop…

ALR’s New Feature – 5 Star Review Surveys 5-star ratings have become a staple part of business vocabulary. Especially with the innovation of the internet, the importance of an online presence, and social media —  businesses and individuals must pay attention to their online reputation score to keep happy customers returning while also attracting new…

Understand why you need to ASK customers for their feedback…because the statistics say so! The Importance of Customer Feedback Customer feedback is the information, insights, issues, and input shared by your community about their experiences with your company, product, or services. This feedback guides improvements of the customer experience and can empower positive change in…

“Don’t take negative feedback personally” Getting positive feedback is a confidence booster and a pleasant experience, whereas negative feedback can be challenging to handle. This is especially true for hardworking individuals who dedicate their time and effort to their business, only to receive harsh feedback from a customer satisfaction survey. So, while it’s easy to…

Embracing accountability and transparency for yours customers – The accountability transformation! Transparency and accountability go hand in hand; transparency creates accountability, and this leads to concrete action. Once a business has a clear view of how their best practices for delivering automotive aftermarket, industry leading customer service, they determine who’s accountable for each customer concern.…

Do you know what the 80/20 Rule is or how it can help you? The 80/20 Rule is also know as the Pareto Principle! Using the 80/20 rule you can significantly boost your profits by the following ways: #1)  To their sales team #2)  To their products and services #3)  In identifying and fixing problems…

  Five Ways to reach your customers Use of QR codes Unique URLS Email customers individually or in bulk SMS text customers Integration with shop management systems What is a QR Code? Is a type of barcode that can store a multitude of information. What is a Unique URL? A unique URL is a unique…

Here are the top seven reasons why customer reviews are important. 1) Better understand your customers & improve customer service 2) Credibility & social proof 3) Fight with experience to save margins 4) Allow customers to have a voice and create customer loyalty 5) Improve rankings 6) Consumers are doing your marketing for you 7)…

So how do you keep negative reviews off the internet? Here are a few tips: 1 – Provide a great service 2 – Listen to negative feedback 3 – Be active on social media 4 – Be easy to contact 5 – Encourage customers to leave reviews 6 – Respond quickly to issues that arise…