Posts by Peter Kmyta

In today’s world, do you know why your Customers might leave our shop? Here they are the reasons they might leave: 1. They don’t feel they’re seen as individuals 2. Complacency undermines loyalty 3. Not staying in the mindset of your customers You may be doing a good job taking care of customer needs, but…

Although it may seem rewarding to attract new customers to your automotive parts store, it often demands a lot of expense and hard work. Here are the top six reasons why! It is cheaper It is faster It improves your business position Ensures sustainable growth of your business Existing customers are more loyal Engaged customers…

Of the 13,000,000 Google search results on ‘Customer Satisfaction Statistics’, ASK LISTEN RETAIN picks the top 3! We’ve divided the other ‘best’ statistics into 2 sets: The ROI of great customer service – Money INTO your store! & The cost of bad customer service – Money LOST to your store! MONEY INTO YOUR STORE: Customer service, when done well,…

Getting insights from the people who matter most to you — your auto repair shop customers! Customer feedback is one of the most important things for your business. It helps improve product development, marketing, operations, and so much more. However, it’s one of the most important aspects of running a business that often gets overlooked.…